Delivery and return
- RULES FOR THE SALE OF GOODS
1.1. El. Shop – the Seller’s website/shop (btg.lt), which identifies the Buyer, his/her order, contact details, billing and delivery details;
1.2. Seller – UAB ʺBALTIJOS TECHNIKOS GRUPĖʺ, code 304948906 , registered office address: Alkakalnio g. 21, Doškonys, LT-64135 Alytus r. Registered office. 21B Alytus, LT – 62175, tel. +370 617 07073 or +370 617 72214, email. email firstname.lastname@example.org.;
1.3. Buyer – a natural person of legal age, a natural person who is a minor (from 14 to 18 years of age) and who has the consent of his/her parents or guardians (except for the cases when he/she independently disposes of his/her own income), a legal person or an authorised representative of the above-mentioned persons who purchases Goods from the Seller;
1.4. Products – Seller’s Email Goods sold in the shop;
1.5. Order – a list of goods to be purchased by the Buyer;
1.6. Rules – the Buying and Selling Rules, which set out the relationship, rights, duties and responsibilities between the Buyer and the Seller.
- GENERAL PROVISIONS
2.1. These Terms and Conditions are a binding legal document between the parties, which sets out the rights, obligations, purchase of the Goods, terms of payment for the Goods, the delivery and return of the Goods, the liability of the parties, and other provisions relating to the purchase and sale of the Goods when purchasing Goods from the Seller.
2.2. The Buyer, when submitting an Order to the Seller, shall be obliged to acquaint itself with these Terms and Conditions and shall confirm that it has done so when it provides the necessary data for the conclusion of the Contract and delivery of the Order.
2.3. The Seller shall have the right to change the Terms and Conditions at any time, taking into account the statutory requirements. The Buyer will be informed of any changes to the Terms and Conditions by email. in the shop.
- THE MOMENT OF APPLICATION OF THE RULES
3.1. The Rules shall apply to the relationship between the Buyer and the Seller from the moment when:
3.1.1. The buyer places the order via Email. In the Shop, provide the data required to conclude the Contract, deliver the order, and click on the “Buy” link;
3.1.2. The Buyer shall provide the Seller with the necessary data for the conclusion of the Contract, the formation of the Order and the delivery of the Order by telephone;
3.1.3. The Buyer shall provide the Seller with the necessary data for the conclusion of the Contract, the formation of the Order and the delivery of the Order by e-mail;
- RIGHTS OF THE PURCHASER
4.1. The Buyer shall be entitled to purchase Goods from the Seller in accordance with these Terms and Conditions.
4.2. The Buyer shall have the right to withdraw and return the Goods purchased on E-Commerce within fourteen days without giving any reason. In the shop. The Buyer shall notify the Seller of the return of the Goods in accordance with the provisions of this Article by means of a statement in free form setting out its decision to refuse and return the Goods. Notification of the withdrawal and return of the Goods shall be made to the Seller by email. by post to the following email address. In store . The Buyer shall send or hand over the Goods to the Seller without delay and no later than fourteen days from the date of the notification of withdrawal and return of the Goods. The Buyer shall bear only the direct costs of returning the Goods.
4.3. The Buyer shall have the right to withdraw and return the Goods after the expiry of the 14-day period referred to in Article 4.2. The Buyer must notify the Seller in writing, specifying the Good(s) to be returned and the reason for the return. For the sake of clarity, this provision does not imply that the Seller is obliged to accept the returned Goods and that the Seller shall decide on the return of the Goods on a case-by-case basis after having examined the return request. If the Seller decides to accept the returned Goods, the return and handover of the Goods shall be made in accordance with the terms and conditions separately agreed between the Buyer and the Seller.
4.4. The Buyer may exercise the right provided for in Clause 4.3 of the Conditions only if the Goods have not been damaged, their appearance has not changed substantially and they have not been used.
4.5. In the event that the Buyer purchases a set of Goods from the Seller and in accordance with Regulations 4.3. the right provided for in Clause 4.1, he/she wishes to reject the particular Product(s), he/she must return the whole set of Goods to the Seller. In the event that any of the Goods in the set do not meet the requirements set out in Clause 11.4 of the Rules, the Seller shall have the right to refuse to accept the returned set of Goods.
4.6. 4.2 and 4.3 of these Rules. Clauses 2.1 and 2.2 do not apply to packaged Goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons.
- BUYER’S OBLIGATIONS
5.1. The Buyer shall pay for and accept the Goods in accordance with these Conditions.
5.2. Using Email. shop, the Buyer undertakes to comply with these Terms and Conditions, the other terms and conditions set out in the E-shop. in the shop and the legislation of the Republic of Lithuania.
- SELLER’S RIGHTS
6.1. The Seller shall have the right to set a minimum Order size at its discretion, i.e. y. the minimum amount which will result in free delivery of the Buyer’s Order. The amount of this sum shall be specified in the Seller’s delivery conditions.
6.2. If the Buyer attempts to damage the Email. the stability and security of the operation of the Shop or violates his/her obligations, the Seller has the right to restrict or suspend his/her access to the E-shop immediately and without notice. shop.
- SELLER’S RESPONSIBILITIES
7.1. The Seller undertakes to comply with these Terms and Conditions and the E-Commerce Terms and Conditions. To enable the Buyer to use the E-shop to access the E-shop under the terms and conditions set out in the E-shop. shop services.
7.2. The Seller undertakes to respect the Buyer’s right to privacy of his/her personal information and to process the personal data provided by the Buyer only in accordance with the procedures set out in Section 12 of the Terms and Conditions and the legislation of the Republic of Lithuania.
7.3. The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by the Buyer in accordance with the conditions set out in Section 9 of the Terms and Conditions.
7.4. If the Seller is unable to deliver the Goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer an analogous or, as far as possible, similar Goods. If the Buyer refuses to accept an analogous or similar Goods, the Seller undertakes to refund the money paid by the Buyer within 3 (three) working days, provided that prepayment has been made.
7.5. If the Buyer has exercised the provisions of Regulation 4.2. – 4.3. the right provided for in points 4.5. in the case of a condition set out in Clause 4.1, the Seller undertakes to refund the money paid to the Buyer within 14 (fourteen) days from the date of receipt of the notification of the return of the Goods, but not earlier than until the Goods have been returned to the Seller or until the Buyer has provided proof that the Goods have been sent to the Seller.
- PAYMENT PROCEDURES AND TERMS
8.1. The Buyer may pay for the Goods in the following manner:
8.1.1. Bank Transfer – a prepayment where the Buyer transfers money from his/her account to the Seller’s account in accordance with the Order Invoice provided.
- DELIVERY AND COLLECTION OF GOODS
9.1. When ordering the Goods, the Buyer may choose the method of delivery of the Goods, i.e. y. use the delivery service provided by the Seller’s authorised representative or collect the order from the Seller’s headquarters.
9.2. Delivery of goods to the Buyer:
9.2.1. The Buyer undertakes to specify the exact place of delivery of the Goods when selecting the delivery service at the time of ordering.
9.2.2. The Buyer undertakes to collect the Goods himself or to designate a person to collect the Goods at the time of placing the Order. In the event that the Buyer (or other person specified) is unable to accept the Goods and the Goods have been delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the Goods to the wrong person.
9.2.3. Goods shall be delivered by the Seller or its authorised representative.
9.2.4. The delivery/transportation fee is based on the size of the Order and the delivery location:
188.8.131.52. Delivery to the Curonian Spit region is subject to an additional fee.
184.108.40.206. Where the Buyer wishes the Goods to be delivered outside Lithuania, the terms of delivery of the Order shall be agreed by separate agreement.
9.3. When collecting the Goods at the Seller’s registered office, the Goods must be collected by the Buyer or another person specified at the time of placing the Order, after the Seller has confirmed that the Order is ready.
9.4. If the Buyer places an Order before 16:00 on weekdays, the Seller or its authorised representative shall deliver the Goods within 2-7 working days. In the event of a failure or shortage of Goods, the Seller shall promptly notify the Buyer of the possibility of a longer delivery period and, if the Buyer is satisfied, the Seller shall proceed with delivery of the Order.
9.5. In all cases, the Seller shall be exempt from liability for breach of the time limit for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
9.6. At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the condition of the Goods(s) together with the Seller or its authorised representative and shall sign the consignment transfer and acceptance document. Upon the Buyer’s signature on the handover acceptance document, the consignment shall be deemed to have been handed over in good condition, and there shall be no damages to the Goods attributable to defects other than manufacturing defects and no inconsistencies in the assembly of the Goods(s) (such as can be detected by an external inspection of the Goods). If the Buyer notices that the packaging of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged), the Goods(s) are damaged and/or the Goods(s) are not in the right condition, the Buyer shall note this in the handover document and, in the presence of the Seller or his representative, draw up a free-form consignment and/or Goods(s) Damage/Incompatibility Certificate. If the Buyer fails to do so, the Seller shall be exempt from liability to the Buyer in respect of any damage to the Goods, provided that such damage is not due to a manufacturing defect, and in respect of any non-conformity of the Goods with respect to the assembly of the Goods, provided that such non-conformity can be determined by an external inspection of the Goods.
- QUALITY GUARANTEE AND SHELF LIFE
10.1. The characteristics of each of the Seller’s Goods shall be set out in general terms in the description of the Goods attached to each Good.
10.2. The Seller shall not be liable for the fact that the Email. the colour, shape or other parameter of the Goods in the shop may not correspond to the actual size, shape and colour of the Goods due to the characteristics of the display used by the Buyer.
10.3. The Seller grants a guarantee of the quality of the Goods for a certain period of time for certain types of Goods, the specific term and other conditions of which shall be specified in the descriptions of such Goods. The description of the specific Product shall be deemed to be an integral part of these Terms and Conditions.
10.4. The Seller’s guarantee of quality does not limit or restrict the rights of consumers under the law in the event of the purchase of a Product or service of inferior quality.
10.5. In cases where a period of fitness for use is fixed by law in respect of particular Goods, the Seller undertakes to sell such Goods to the Buyer in such a way that the Buyer has a realistic opportunity to use such Goods before the expiry of the period of fitness for use.
- RETURN AND EXCHANGE OF GOODS
11.1. Defects in the Goods sold shall be eliminated, defective Goods shall be replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania, the Government of the Republic of Lithuania of 22 July 2014. the Retail Trade Rules approved by Resolution No 738 and the provisions of these Rules.
11.2. The Buyer to whom the Goods have been sold inferior or defective Goods shall have the right, at his option, during the warranty period (clause 10.3):
11.2.1. require the Seller to remedy any defects in the Goods (repair the Goods) free of charge;
11.2.2. require the Seller to replace the defective Goods free of charge with Goods of suitable quality;
11.2.3. require the Seller to reduce the price accordingly;
11.2.4. claim a refund.
11.3. In order to return the Goods(s) in the cases referred to in the Regulations, the Buyer must contact the Seller and submit a free form written request for the return of the Goods.
11.4. The following conditions must be complied with when the Buyer returns the Goods in accordance with Clause 4.3 of these Terms and Conditions:
11.4.1. the returned Goods must be in their original packaging in good working order (this point does not apply in the case of returns of low quality Goods);
11.4.2. The goods must be in good condition and not damaged by the Buyer;
11.4.3. The Goods must be unused and in good condition (labels intact, protective film intact, etc.) (this does not apply in the case of returns of low-quality Goods);
11.4.4. the returned Goods must be in the same configuration as received by the Buyer;
11.4.5. When returning the Goods, you must present the document of purchase and a written request for the return of the Goods.
11.5. The Buyer may deliver the returned Goods himself to the Seller’s headquarters3 during the specified working hours or send them using a courier of his choice. In the event that the Goods are returned pursuant to 4.2. and 4.3. the right provided for in clauses 2.1, the Buyer shall bear the cost of returning the Goods.
11.6. In all cases, money for returned Goods shall be transferred by payment order and only to the payer’s bank account.
- PROTECTION OF PERSONAL DATA
12.1. When placing an Order, the Customer shall provide the Seller with personal data which the Seller may use to identify the Customer, to deliver the Order, to contact for further information or (with the Customer’s consent) for direct marketing purposes.
12.2. By placing an Order, the Buyer agrees to the sending of information messages to the e-mail address and telephone number provided by the Buyer, which are necessary for the fulfilment of the order for Goods.
12.3. A Buyer who does not wish to have his/her e-mail address or telephone number used for direct marketing purposes must notify the Seller.
12.4. The Seller confirms that the personal data provided by the Buyer will be processed only for the purposes of the purchase of the Goods from the Seller and for the purposes of direct marketing (unless the Buyer notifies the Seller in accordance with the procedure referred to in Clause 12.3 of the Terms and Conditions that he/she does not want his/her personal data to be processed for the purposes of direct marketing). The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery of the Goods or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the laws of the Republic of Lithuania.
12.5. The personal data used by the Buyer to make transfers from their credit or debit accounts to the Seller in banking systems shall be processed securely using Secure Socket Layer (SSL) certificates. The banks used by the Buyer are fully responsible for this personal data.
12.6. As a data subject, the customer has the right to obtain information on how his/her personal data is processed, to correct, delete or object to the processing.
12.7. In order to provide the Buyer with a complete experience of E-Commerce. shop options, the Seller records information on the Buyer’s computer (device) – cookies. The Seller shall use the information entered by the Buyer as a result of the Buyer’s previous Email address. to identify the visitor to the shop, to store information about the purchases placed in the Buyer’s shopping cart, to collect website traffic statistics. The Buyer has the possibility to view the information (cookies) recorded by the Seller and to delete some or all of the cookies recorded. The Customer also has the right to object to the storage and use of information (cookies) on his/her computer/device, but in this case, the Customer may not be able to use certain features of the E-shop. the shop’s functions may not be available to him. By accepting the Terms and Conditions, the Buyer agrees to the recording of information on his/her computer/device. The Buyer may withdraw this consent at any time by changing the settings of his/her web browser or by contacting the Seller.
12.8. Any request or instruction relating to the processing of personal data must be made in writing by the Buyer to the Seller. The Seller shall, upon receipt of such request or instruction from the Buyer, provide the Buyer with a written response within 30 (thirty) calendar days at the latest.
12.9. If the Buyer does not agree to the Personal Data Protection provisions set out in this section of the Terms and Conditions, the Buyer loses the right to use the E-Commerce Service. the services provided by the shop.
13.1. The Buyer is fully responsible for the correctness of the personal data he/she provides. If the Buyer fails to provide accurate personal data, the Seller shall not be liable for the consequences thereof and shall be entitled to claim direct damages from the Buyer.
13.2. The Buyer is responsible for the actions carried out through the use of the E-shop. shop.
13.3. The Seller shall be exempt from any liability where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite the Seller’s advice and obligations, when given the opportunity to do so.
13.4. If the Seller’s Email. the Shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities contained therein and does not maintain, control or represent such companies or persons.
13.5. The Seller shall not be liable for the proper performance of the obligations between the Buyer and the Seller’s partners whose services the Buyer orders.
13.6. In the event of damage, the party at fault shall compensate the other party for direct damages.
- FINAL PROVISIONS
14.1. These Rules are drawn up in accordance with the legislation of the Republic of Lithuania.
14.2. Relationships arising under these rules are governed by the law of the Republic of Lithuania.
14.3. Any disagreements arising from the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedures established by the laws of the Republic of Lithuania, including but not limited to:
14.3.1. The Buyer has the right to make a request/complaint regarding the E-Commerce. Submit the Goods purchased in the Shop to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402, Vilnius, e-mail: email@example.com , tel. 8 5 262 67 51, fax. 8 5 279 1466, on the website http://www.vvtat.lt/, as well as to the offices of the State Consumer Rights Protection Service in the districts);
14.3.2. The Buyer shall have the right to resolve the dispute through the Alternative Electronic Dispute Resolution (ADR) platform, which is available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LT. The contact point in Lithuania is the State Consumer Rights Protection Service – http://www.vvtat.lt/;
14.3.3. The Buyer shall have the right to apply to the court in accordance with the procedures set out in the Civil Procedure Code of the Republic of Lithuania.